Archive for the 'Concierge' Category
Friday, February 13th, 2009 by: Blue
[2009-02-25 @ 11:10 AM PST] The new blogs are UP NOW! blogs.secondlife.com (note the extra “s”, the singular will also redirect to the new blogs soon).
[11 AM PST] WE’RE SO CLOSE!
[8 AM PST] Pardon the mess, it’s temporary. We’re upgrading to our new blogs! Stay tuned…  -Torley
UPDATE – Due to some last minute technical naughtiness, the launch of the new blogs has been delayed to early next week.
I’m disappointed about the delay of course, as I can’t wait to get started blogging in earnest. If you are disappointed as well, I apologize. But you know the old saying: When life gives you lemmings, make lemmingade! And so without further ado…
Welcome to BLUE’S TOLD-YOU-SO COMPETITION where you can turn snark into valuable prizes! The game is simple. Just come up with the ultimate told-you-so to go with any event, whether it’s the delay of the new blogs, McCain losing the election, or your boyfriend getting towed for parking in a handicapped spot…it’s up to you. I’ll even get you started with an example:
Yoz: Hey Blue, we have to delay launch due to some technical issues.
Blue: Told ya we shouldn’t be using that Commodore64.
The best comeback wins one lucky resident a dream date with me, your pal Blue, to an exciting inworld location as part of my SL Travel Blog. Yes you heard right. Immortalized…on a BLOG. How can you resist? Just write your comeback on a notecard with the title TOLD YOU SO and drop a copy on me inworld. Even if you don’t win, a witty dis is its own reward!
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The Second Life Blog was once a place where the Lindens talked casually with you about policy, their projects, recent news, the future of SL, etc. Residents regularly told us that they loved having access to such broad insight into the company and frequent communication with the full range of Lindens. And Lindens loved the ongoing dialog with residents.
Over time however, as more Lindens came to participate, the blog got a bit manic. Some of you complained that reports of temporary performance issues would eclipse larger conversations related to long term plans and features while others believed that tutorials and opinion pieces were distracting them from the hard news of inworld issues they needed to know about in order to run their businesses.
In other words, we outgrew our single channel blog. It was no longer serving people’s individual needs. Perhaps worse was that the signal to noise ratio in comments had gotten bad enough that Lindens weren’t able to depend on them as a way to clearly hear the range of needs and desires of the community. As such we had to limit blog participation to a smaller number of Lindens on certain types of topics and move extended discussion to the forums.
We knew it was important to get back to using the blog as a key means of constructive two way conversation with the community, so we put together a shopping list of must-haves for a new blog suite which included…
- Individual channels of communication for each subject
- Numerous means of accessing channels (including RSS and email subscription)
- Discussion format sub-blogs for extended conversations with threading, voting etc…
- Private sub-blogs for communities working in Second Life (like educators and Solution Providers)
After comparing options, we believe we’ve found one that will best suit our ongoing needs. We expect that it will allow us to get back to the days when any and all Lindens could participate freely and hope that it will provide a convenient way for you to engage us on a wide variety of topics.
So we hope that you’ll join us here, on Thursday the 19th of February, for the launch of a whole new Second Life Blog, where it will be the good ol’ days all over again!
See you then,
-Blue
Posted in Announcements & News, Blog Improvements, Blogroll, Business, Community, Community Gateways, Concierge, Customer Service, Education, Enterprise, Forums, Land, Marketing, New Releases, Tips & Tricks |
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As we have previously blogged, Homesteads will be launched as a new product on Monday 5th January. Those of you that own an Openspace should already have received emails from us explaining the changes taking place; this post is to ensure that you have as much information as possible ahead of the change.
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Over the last week we have been listening to your feedback and working hard to revisit the original announcement. This blog post is just a short message to let everyone know that we’re now close to being able to share our thinking more fully with you.
Tomorrow M will post to the blog. The post will be our response to all of the great feedback you have provided and will include details about how we intend to proceed regarding Openspaces.
Immediately after the post tomorrow, we will open another forum thread where we will do our best to answer your questions. We understand that many of you are anxious for news, and so I wanted to be sure to let you know that the waiting is almost over.
Following our previous post on changes to the Openspace products we have had a great deal of feedback from the community, particularly in the forum thread but also via email and IMs. I would like to offer up some feedback of our own.
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In March of this year, we announced improvements to our light use land product that we call Openspaces. Not long after this, the new Land Store opened allowing estate owners to buy Openspaces and have them delivered almost immediately, an enormous improvement over the old method of ordering them via support tickets. As a result we have seen tremendous demand for Openspaces – with many thousands of them being ordered. We’re delighted that so many of you have found them to be a useful addition to your estates.
Read on after the cut..
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Just a short announcement that the Land Store will be taken down on Wednesday 17th September for an upgrade to version 2.01. It will be switched off at 9am PST, and all being well will be back up by 11am PST.
This update is specifically to add one new feature that we’re calling ‘Allow Neighbours’. This new functionality allows you to grant permission to other residents so that they can order islands alongside your own, something previously disallowed unless granted through support tickets. For more explanation we have posted a Knowledge Base article over here.
The new Land Store is now officially out of Beta, and therefore open for business to all eligible residents. The previous restrictions on who could order through the new Store have been removed.
Known bugs have been squished and the user interface polished; it has been operating smoothly for long enough that we believe it to be ready for prime time.
Obviously if we do encounter any new issues we will move quickly to deal with those. Work will now begin on the next iteration of the Land Store, mainly focussed on allowing island services to be handled through the Store itself.
A big thanks to those of you who used it during beta and provided feedback on what worked and what didn’t, it was greatly appreciated!
[Resolved at 10:50pm Pacific] Our Support Portal is back online!
[Updated at 10:10pm Pacific] Maintenance is in progress. — Frontier
As reported earlier this week, our support portal will be offline for system maintenance tonight, Saturday, 26th April.
Our software supplier has reduced the length of the downtime from six hours to three, from 9:00pm-Midnight PDT.
During that time, the support portal will be unavailable for chat or ticketing services.
Apologies for any inconvenience this may cause to you.
Best laid plans of mice and men often go awry… the new Land Store is just not ready to ship.
Rather than inflict you guys with a tool that isn’t ready yet, we have decided to bring the old store back up with the new prices. All the old challenges remain (doesn’t work in IE, wait time for delivery) but you will be able to place orders as you have in the past.
You will still be unable to order Openspaces via the old store, and the delays there will continue to be long as we deal with backorders. New island orders will go up as quickly as possible, and we will keep you updated on the progress of not only those orders but of the new store as well.
Thanks much.
Our support portal will be offline for six hours of system maintenance this Saturday, 26th April from 6:00pm-Midnight PST. During that time, the support portal will be unavailable for chat or ticketing services.
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