Kate Linden's Blog
Welcome to another KBAotW!
My selection this week is our handy article How to select everything you own on a parcel of land. There are many uses for this quick and easy click-n-drag selection method.
- Select an entire unlinked build
- Make copies of your copyable objects into one coalesce file
- Moving to a new parcel? Select your objects, take them with you and rez the file at your new location. Voila, moving is easy.
If you missed a Knowledge Base Article of the Week, you can find our collection here.
Please also join us each week for our Documentation Team office hour held on Friday’s at 2 p.m. PDT at our pier-shaped office in Beaumont.
 Kate Linden
How do I use the World Map? is our featured article this week. Learn about Map Legends, Navigation Beacons, Tracking Friends, Creating SLURLs and more!
We’re on a roll this week and have an added special surprise! New and veteran map users alike, a bounty of bear goodness awaits you. Support teams have created Special Team Bears which are placed on I-World Island from now until Monday at 1 p.m. PDT. Here is a little help. I’ll give you various coordinates to land in and then the hunt is on! New to using coordinates? Check out our Article of the Week!
Central Area: I-World Island (107,129,24) or (147, 130,24) or (130,175,26)
In-World Expo Area: I-World Island (177,185,23)
International Area: I-World Island (185,74,29)
Kiosk Area: I-World Island (72,53,23)
Science Laboratory & Museum Area: I-World Island (82,172,22)
TeenSL
I-World Village Meiji West (157,225,46)
Special thanks to VTeam, I-World Team, GTeam and Concierge for these team bears. You will also find bears scattered about from Gail Linden, Teeple Linden and Matthew Linden along with bears from other I-World Team Lindens.
Today our Documentation Team is celebrating Independence Day and our normal office hour held on Friday at 2 p.m. PDT will resume next week. We are leaving you a treat in our absence found near our pier-shaped office in Beaumont: Knowledge Bear 1.0!
Kate Linden
This weeks article is geared towards helping private island owners, and those of you who wish to own a private island in the future. Take a look at this weeks article, Private Region Transfer FAQ
Check out this weeks KBAotW if you would like to know more Private Region Transfer FAQ. This article answers some frequently asked questions about transferring your Private Region to someone else.
As always, if you have questions about Second Life, and you think the answer should be in the Knowledge Base, please stop by Documentation Office Hours tomorrow at 2pm PDT. We love to hear from you! You’ll find our valiant and scholarly Documentation team at our usual pier-shaped office in Beaumont.
Kate Linden
Have you traveled between regions and seen pretty yellow-gold messages on your screen letting you know that the region is running a different server version? Welcome to Het Grid, short for Heterogenous Grid.
Check out this weeks KBAotW if you would like to know more About the Heterogenous Grid. This article is packed full of information and will also explain those region notifications you’ve been seeing!
As always, if you have questions about Second Life, and you think the answer should be in the Knowledge Base, please stop by Documentation Office Hours today at 2pm PDT. We love to hear from you! You’ll find our valiant and scholarly Documentation team at our usual pier-shaped office in Beaumont.
Kate Linden
Resolved 5:55 p.m. PDT The database seems to be happy again, consider this the all-clear for transactions. Thank you for your patience.
Update 5:39 p.m. PDT We’re still working on resolving these issues and will continue to keep you updated as the situation progresses. In the mean time we suggest that you avoid making any important transactions until these issues are resolved.
Update 4:40 p.m. PDT We have noticed some problems with teleporting and inventory as well. We’ve investigated the cause of these problems and we’re expecting service to return to normal shortly.
As we have blogged in prior posts, during peak hours we sometimes see a delay in services. We have been working to update our database clusters and are still working to add servers. At the moment some in world services are unavailable including L$ Transactions. Please refrain from conducting transactions at this time until we give an all clear.
Resolved 4:35 p.m. PDT The Issue Tracker and the Wiki are back up and running, thank you for your patience during this outage.
Update 3:15 p.m. PDT Our Issue Tracker and public Wiki remain unavailable. We are in communication with the host company and will keep you updated.
The public JIRA and Wiki are down at the moment. We expect they will be available again in another ten minutes. Updates will be posted here.
[Completed 12:07 p.m. PDT] Our system engineers have completed work on the Central database cluster and services have resumed.
We are about to undergo a 30 minute downtime in order to work on our Central database cluster. All services including transactions, logins and in world services will be affected.
Resolved 5:30 p.m. PDT Logins, transactions and other in world services have resumed. Thank you.
Residents reported interruption of some services which included object rezzing, L$ transaction and login. This was the result of bringing some login servers online before they were ready. Services will resume shortly.
Resolved 3:38 p.m. PDT The support portal is up and running. We look forward to assisting you.
Update 3:14 p.m. PDT Our support portal is available. Some residents are receiving a 500 error message when attempting reach support. We will have this corrected as soon as possible.
Our support portal is currently unavailable. Residents might receive a 500 error message. We are on top of this and will have the support portal up and running as soon as possible.
[07:54 AM - Resolved] The database upgrade has now been completed. Thank you for your patience whilst this was going on. – Matthew
[07:05 AM - Update] The database upgrade is now under way. – Matthew
As part of a plan to increase the performance and stability of Second Life, we will be upgrading one of our central database systems on Wednesday, April 9th between 7:00 a.m. and 8:00 a.m. As a side affect, the following services will be impacted or disabled:
Second Life Functions:
- Logins
- Teleporting
- L$ Transactions
- Profiles
This upgrade is one more step towards improved performance and reliability of Second Life. We appreciate your patience during this hour.
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Kate Linden
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